Terms & Conditions

Welcome to the website of Shelby the Pet Nanny, LLC. By booking services with me or using this website, you agree to the following terms and conditions.

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1. Services Provided

Shelby the Pet Nanny, LLC offers in-home pet sitting services including, but not limited to, drop-in visits, overnight stays, dog walking, feeding, administering medications, litter box/cage cleanouts, and general pet care. Additional home care services (watering plants, rotating lights, bringing in mail, etc.) may also be provided upon request.

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2. Booking & Scheduling

• All new clients must complete a complimentary Meet & Greet prior to scheduling services.

• Services are scheduled on a first-come, first-served basis and are subject to availability.

• Holidays and peak times may require advanced booking.

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3. Payment

• Payment is due at the time of booking unless otherwise agreed upon in writing.

• Accepted forms of payment: [insert payment methods Shelby accepts, e.g., cash, check, Venmo, PayPal].

• Rates are subject to change. Clients will be notified of any updates in advance.

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4. Cancellations & Refunds

• Daily drop in/Walks - For cancellations that occur within 24 hours of scheduled visits you will be responsible for the full payment.

• Overnight stays - All overnight reservations will now require a 50% deposit at time of booking. Cancellations occurring less than 72 hours before first scheduled visit will forfeit the 50% deposit.

• (This deposit can be made by Venmo or cash. Once received, the reservation will be confirmed.)

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5. Client Responsibilities

• Clients must disclose all relevant information about their pets, including medical conditions, behavioral issues, and special care needs.

• Pets must be current on vaccinations and free of contagious diseases.

• Clients are responsible for providing all necessary supplies (food, medications, leashes, litter, etc.).

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6. Emergency Care

• In the event of an emergency, I will make every effort to contact you immediately. If I cannot reach you, I reserve the right to seek veterinary care at your expense.

• Shelby the Pet Nanny, LLC is not responsible for illness, injury, or death of pets that occurs outside of reasonable control.

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7. Liability

• Shelby the Pet Nanny, LLC is fully insured; however, I am not liable for damage to property, lost/stolen items, or injuries to pets resulting from situations beyond my control.

• I reserve the right to refuse or terminate services if a pet shows aggression or poses a safety risk.

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8. Photos & Updates

• Photos and updates are provided as part of my service. By booking, you consent to receiving updates about your pets.

• With your permission, I may use photos of pets for business promotion (website, social media, brochures).

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9. Privacy

Your privacy is important to me. Personal information collected through this website or during booking will only be used for scheduling and providing services. I do not sell or share your information with third parties.

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10. Changes to Terms

Shelby the Pet Nanny, LLC reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on this page.

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Contact Information

If you have any questions about these Terms & Conditions, please contact me:

📞 Phone: +1 715-316-7764
📧 Email: shelbythepetnanny@gmail.com